Privacy Policy

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Last Updated: September 29, 2025

At CustomerFlows, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our review automation platform.

Information We Collect

We collect information that you provide directly to us when you:

  • Create an account and use our services
  • Add customer contact information for review requests
  • Communicate with our support team
  • Subscribe to our newsletter or marketing communications

This information may include your name, email address, phone number, business information, and customer contact details you choose to upload to our platform.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our review automation services
  • Send automated review requests on your behalf to your customers
  • Process transactions and send transaction notifications
  • Respond to your comments, questions, and customer service requests
  • Send you technical notices, updates, security alerts, and support messages
  • Monitor and analyze trends, usage, and activities in connection with our services

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your consent or at your direction
  • With service providers who perform services on our behalf (e.g., SMS providers, email services)
  • To comply with legal obligations or respond to lawful requests
  • To protect the rights, property, and safety of CustomerFlows, our users, or the public

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing communications
  • Request a copy of your data
  • Close your account at any time

Contact Us

If you have questions about this Privacy Policy, please contact us at: