Reputation Management Software That Actually Gets You Reviews
Stop hoping customers leave reviews. CustomerFlows automatically sends SMS and email review requests after every Square or Stripe transaction. Smart funnels protect your rating. A/B testing optimizes results. Starting at $59/month.
No credit card required. Setup in 10 minutes.
Everything You Need to Manage Your Online Reputation
One platform. Automated reviews. Protected reputation. More customers.
SMS Review Requests
45% open rate. Automatically text customers after every transaction with a personalized review request.
Email Review Requests
Branded email campaigns with your logo and colors. One-click review buttons for Google, Yelp, and Facebook.
Smart Review Funnel
Route happy customers to public reviews and unhappy customers to private feedback. Protect your rating.
Square & Stripe Integration
Direct POS integration. Review requests trigger automatically when customers pay. Zero manual work.
A/B Testing
Test different message templates, timing, and channels. Find what gets the most reviews for your business.
10-Minute Setup
Connect your Square or Stripe account, customize your template, and start collecting reviews the same day.
How It Works
From payment to 5-star review in 3 automatic steps.
Customer Pays
Customer pays through your Square POS, Square Online, Stripe checkout, or Square Invoice. CustomerFlows detects the transaction automatically.
Auto Review Request
1-2 hours later, your customer receives a personalized SMS or email asking about their experience. They rate you 1-5 stars.
Smart Routing
Happy customers (4-5 stars) go to your Google review page. Unhappy customers (1-3 stars) go to a private feedback form. Your rating stays protected.
How CustomerFlows Compares to Other Reputation Management Software
Same review automation. Fraction of the price. No contracts.
| Feature | CustomerFlows | Podium | BirdEye | NiceJob | GatherUp |
|---|---|---|---|---|---|
| Starting Price | $59/mo | $399/mo | $299+/mo | $75/mo | $99/mo |
| SMS Reviews | |||||
| Email Reviews | |||||
| Square POS Integration | |||||
| Stripe Integration | |||||
| Smart Review Funnel | |||||
| A/B Testing | |||||
| Contract | Monthly | Annual | Annual | Monthly | Monthly |
| Free Trial | 14 days | No | Demo | 14 days | 14 days |
Built for Every Local Business
Any business using Square or Stripe can automate review collection with CustomerFlows.
Simple, Transparent Pricing
No hidden fees. No annual contracts. Cancel anytime.
Frequently Asked Questions About Reputation Management Software
What is reputation management software?
Reputation management software helps businesses monitor, collect, and manage online reviews across platforms like Google, Yelp, and Facebook. CustomerFlows automates the entire process by sending SMS and email review requests to customers after each transaction, routing happy customers to public review sites and unhappy customers to private feedback forms.
How much does reputation management software cost?
Reputation management software ranges from $59/month for small business tools like CustomerFlows to $400+/month for enterprise platforms like Podium or BirdEye. CustomerFlows starts at $59/month with SMS + email automation, Square/Stripe integration, and smart review funnels included. No annual contracts required.
Does CustomerFlows work with Square POS and Stripe?
Yes. CustomerFlows integrates directly with Square POS and Stripe. When a customer pays through your Square terminal, Square Online, Square Invoices, or Stripe checkout, a review request is automatically sent via SMS or email. No manual data entry or CSV uploads needed.
How does the smart review funnel work?
The smart review funnel asks customers to rate their experience on a 1-5 scale. Customers who rate 4-5 stars are directed to your Google, Yelp, or Facebook review page. Customers who rate 1-3 stars are directed to a private feedback form so you can address their concerns before they post a negative public review.
Is it legal to ask customers for Google reviews?
Yes. Google explicitly allows businesses to ask customers for reviews. What Google prohibits is incentivizing reviews (offering discounts for reviews), review gating (only allowing positive reviews through), or buying fake reviews. CustomerFlows asks all customers for feedback and routes them based on their satisfaction level.
How many more reviews will I get with CustomerFlows?
Most businesses see 5-10x more reviews within the first month of using automated review requests. The combination of SMS (45% open rate) and email delivery, plus optimal timing (1-2 hours after service), results in 25-35% of customers completing a review request.
Can I use CustomerFlows if I'm outside the United States?
Yes. CustomerFlows works with any business that uses Square or Stripe for payment processing. Since Square and Stripe operate in dozens of countries worldwide including the US, UK, Canada, Australia, Japan, and throughout Europe, CustomerFlows works globally.
What's the difference between CustomerFlows and Podium?
Podium starts at $399/month and requires annual contracts. CustomerFlows starts at $59/month with no contract. Both offer SMS review requests, but CustomerFlows adds direct Square/Stripe POS integration, smart review funnels, and A/B testing at 85% less cost. Podium includes webchat and team messaging features that most small businesses don't need.
Start Getting More 5-Star Reviews Today
Join 1,000+ businesses using CustomerFlows to automate their online reputation management. 14-day free trial, no credit card required, setup in 10 minutes.
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